Career | Implementation Manager

Implementation Manager

Implementation Manager

Position Title: Implementation Manager.
Reports to: Vice President, Operations.
Full-Time/Part-Time: Full-Time.
FSLA Status: Exempt.

Position Description:

The Implementation Manager is accountable for on-boarding clients onto the company's proprietary benefits eligibility management platform and related services. The Implementation Manager works with the sales team and our broker partners to develop a deep understanding of the client requirements and to develop solutions. The Implementation Manager coordinates efforts among team members and third-party vendors to ensure successful and timely implementations.


  • Lead client implementation projects after close of sale
  • Work with clients and broker partners to gather and document set-up requirements
  • Identify changes in project scope or potential issues and manage client expectations
  • Delegate tasks and responsibilities to appropriate team members and ensure progress stays on track
  • Utilizes project management tools to ensure all parties are updated on project status
  • Conduct regular project status meetings both internally and externally
  • Performs Quality Assurance review of system and facilitates the client's user acceptance testing
  • Provide training to clients before going live on the system
  • Provide product management team with client feedback on the system's capabilities and functionality

Desired Education and Experience:

  • BA/BS degree or equivalent experience
  • Benefits or HR-related certification such as CEBS, GBA, PHR, or SPHR is a plus
  • 5+ years of experience in an Account Manager or Customer Relationship Manager role
  • Knowledge of employee benefit programs while working for a technology company, insurance carrier, or broke
  • Excellent communication skills and passion for client success
  • Good time management skills and ability to prioritize multiple client needs

About Hanna Global Solutions:

Hanna Global Solutions offers a technology-enabled service that seamlessly integrates benefits, compliance, eligibility, enrollment, employee advocacy, accounting, and retirement programs. With over 30 years of experience in the employee benefits industry, we develop long-term relationships with our clients and partners. Hanna Global Solutions has an unwavering commitment to integrity and a fanatical devotion to building long-term relationships.

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