Position Title: Implementation Consultant, Benefits Administration Services. Reports to: Director, Implementation Services. Full-Time/Part-Time: Full-Time. FSLA Status: Exempt...
Under limited direction and in collaboration with other service functions, Implementation Consultant will be responsible for the success of new client implementation onto the company's proprietary benefits eligibility management platform. The individual is expected to plan, manage, and close projects by following a company implementation process and adhere to timelines and client requirements. This includes understanding client requirements, developing a solution, utilizing resources and coordinating the efforts of team members and third-party vendors in order to deliver implementations according to plan. The Implementation Consultant will also oversee quality control on the results of the implementation and serve as the primary point of contact and coordination throughout the implementation life cycle.
Give platform demonstrations to prospective clients and business partners
Manage client implementation project after the close of sale
Gather and document the client requirements
Create and execute implementation process and revise project plan as appropriate to meet changing client needs and requirements
Identify resources needed and assign individual responsibilities
Delegate tasks and responsibilities to appropriate team members
Proactively manage changes in project scope, identify potential issues and conflicts, and devise contingency plans
Conduct regular project status meetings, internally and externally, and provide updates to other parties
Develop and deliver progress reports, proposals, requirements documentation, communication and presentations
Set and continually manage project expectations with team members, customers and other stakeholders
Minimize exposure and risk on project
Ensure project documents are complete, current, and organized appropriately
Conduct Quality Assurance Reviews of the system prior to demonstrating the deliverable to the client
Provide feedback on the system's capabilities and functionalities from prospects and customers to the company's product management team
Work on other activities and company projects as business needs require.
Education / Experience:
Bachelor's degree required, Master's optional
4 - 6 years of demonstrated experience in benefits administration or HRIS management or software application implementation
Knowledge of how benefit plans (standard, ancillary and voluntary) are managed and administered and their associated eligibility rules
Familiarity with benefit account structures and vendor/carrier data exchange
Strong personal organizational and management skills and ability to manage multiple concurrent efforts
Experience in a people-focused role is strongly preferred
Experience in leading people (non-reports) and groups of people in a project environment
Able to work independently as well as cross-functionally in an organization to successfully implement projects
Excellent verbal and written communication skills; ability to explain new concepts to audiences with no prior knowledge or information
Ability to document processes
Understands when circumstances require persuasion, conciliation, assertiveness, or other approaches and reacts appropriately
Ability to express complex technical concepts effectively, both verbally and written
Ability to resolve critical project issues and find amiable solutions for all parties, protecting client's interests and timelines
Proficient in the use of computer programs and software such as Microsoft Excel, Word, Project, Visio, Outlook and Power Point. Ability to quickly learn various software applications
Familiarity with benefits / insurance industry a plus
Ability to work in a fast-paced entrepreneurial environment
Team-first attitude and a positive demeanor
Ability and willingness to travel independently to client meetings as needed
Ability and willingness to work, in the office or at home, during early morning and late evening hours as required
Authorized to work in the US
About Hanna Global Solutions:
Hanna Global Solutions offers a technology-enabled service that seamlessly integrates benefits, compliance, eligibility, enrollment, employee advocacy, accounting, and retirement programs. With over 30 years of experience in the employee benefits industry, we develop long-term relationships with our clients and partners. Hanna Global Solutions has an unwavering commitment to integrity and a fanatical devotion to building long-term relationships.
Our technology-enabled service offering seamlessly integrates benefits, compliance, eligibility, enrollment, employee advocacy, accounting, and retirement programs. With 30 years of experience in the employee benefits industry, our success derives from an all-inclusive partnership approach that focuses on nurturing long-term relationships with our clients and partners above all else.